360° Insights for Better Decisions

Overview of Customer 360

Customer 360 serves as the cornerstone of Salesforce’s offerings, seamlessly integrating sales, service, marketing, commerce, and IT functions. Customer 360 provides a unified view of customer data, enabling organizations to gain insights into customer preferences, behaviors, and interactions across multiple touchpoints.
By integrating sales, service, marketing, commerce, and IT functions, Customer 360 ensures a cohesive and consistent customer experience throughout the entire customer journey.
Customer 360 fosters a customer-centric culture within organizations by aligning teams around a common goal of delivering exceptional customer experiences.